tantek.com

  1. #UX: "Learn more" Links in Warning Boxes Should Go To A Page With These Three Things

    on (ttk.me b/4Q21) using BBEdit

    Sometimes web pages display brief warning boxes at the top with "learn more" links. The learn more link in a specific warning box should go to a page specifically about that warning with, in rough order:

    1. screenshot of warning box
    2. quoted full text of the warning (for searchability / search engine discovery)
    3. detailed text answering:
      • how could have the issue occurred?
      • what should the user do to resolve the issue?
      • how can the user avoid the issue in the future?

    E.g. the "Learn more ›" link in the yellow warning box in this screenshot:

    cropped screenshot of a tweet permalink page with a yellow warning box at the top

    links to: https://support.twitter.com/articles/82050-i-m-having-trouble-confirming-my-email which:

    • Neither has screenshot nor text of warning
    • Covers several topics unrelated to the warning
    • Does not answer the above questions

    And could be improved by linking to a specific page about this particular warning, containing the above points 1-3, and answering all three questions in point 3.

    Related: Scary Twitter warning: "... removed the email address from your account...